FAQS
General
VONAX eBIKEs are geared for maximum torque and acceleration.Top speeds will vary due to rider weight, tire size and surface conditions. Please view the specification section of each bike to see the estimated top speed.
Our Cafe style eBikes come standard with a seat styled for 2 people, with foot-pegs installed for the passenger.
Do not leave exposed in direct sunlight for long periods of time.Always store 50% charged.Our battery management system and supplied charger ensure the best lifespan possible.
Maintenance
Aside from keeping your battery charged, maintaining an Electric Bike is the same as any bicycle. Every 100 miles a basic tune-up is recommended. The most important thing to do is check the pressure of the tires regularly and keep them inflated as indicated. If the bike is ridden in wet conditions, the drivetrain must be cleaned and well-lubed afterwards.
We recommend fully charging the battery after each ride.If a battery is left empty for an extended period, it can be damaged and/or non-functional. We suggest charging the battery on regular bases. Do not exceed two months without charging it.
If the motor reaches high temperature due to overuse, an error message can appear on the display. This is to prevent damage to the motor
It comes 85% assembled… just need to install the front wheel, pedals and headlight.
SHIPPING/DELIVERY
We currently ship to the United States and Canada (excluding NT, NU, and YK).
We offer free shipping in the continental USA. Shipping to AK/HI is $195. Shipping to Canada is $175 (excluding NT, NU, and YK).
Vonax eBikes come partially assembled. At home assembly takes approximately 30 minutes. Please refer to our Youtube channel for how-to videos.
Not at this time.
ORDERS, RETURNS, CANCELLATIONS
The Vonax team will have you eBike shipped out within 1 business day.
Please visit our warranty details HERE.
PAYMENTS
We accept Visa, Mastercard, Discover, AMEX and PayPal.