We currently only ship to the United States and Canada (excluding NT, NU, and YK). We offer free shipping in the continental USA.

    • Shipping to AK/HI is $195.
    • Shipping to Canada is $175 (excluding NT, NU, and YK).


  • We accept returns within 30 days of original ship date as long as the Bike is in the original sealed product box, unopened, undamaged, unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that it was received.
  • The Original box must be sealed, professionally packed and strapped before reshipping.
  • Prior shipping the return, proof of unopened items will need to be verified with photos and submitted to
  • Bikes are subject to a 15% restocking fee
  • Our customer service team must authorize all returns. Contact Us to initiate a return.
  • Both initial and return shipping costs are non-refundable and will be deducted from the total refund amount.
  • Refunds will be issued once the item is received and inspected.
  • Note that if the product is defective, we either refund or exchange it for the same model or other model with the same value. 
  • If it is a warranty matter Vonax will cover the shipping costs.


Batteries are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the return.