SHIPPING & RETURNS
SHIPPING METHODS AND COSTS:
- All orders are shipped via UPS Ground or Fedex Ground within 48 hours from the time the order is placed and approved.
- An email with a shipping confirmation containing the tracking information will be sent when the order is shipped.
- Transit times vary by destination, but as tracking numbers are provided the estimated time of arrival can be checked online.
- A signature will be required upon delivery.
- We do not ship orders on weekends or on major public holidays.
- When placing your order, please provide a phone number that you can easily be reached at.
- Due to shipping limitations on lithium-ion batteries, expedited shipping services cannot be offered at this time.
- We offer free shipping on E-bikes in the continental USA.
- Shipping to Hawaii and Alaska: U$250 flat fee.
- Batteries are shipped at a U$100 flat rate to USA Continent except Hawaii and Alaska.
- Batteries are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the return.
- We accept returns within 14 (fourteen) days of original ship date as long as the Bike is in the original sealed product box, unopened, undamaged, unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that it was received.
- The Original box must be sealed, professionally packed and strapped before reshipping.
- Prior shipping the return, proof of unopened items will need to be verified with photos and submitted to email@example.com
- Bikes are subject to a 15% restocking fee
- Both initial and return shipping costs are non-refundable and will be deducted from the total refund amount.
- Our customer service team MUST authorize all returns.
- Contact Us at firstname.lastname@example.org to initiate a return.
- Refunds will be issued once the item is received and inspected.
- Note that if the product is defective, we either refund or exchange it for the same model or other model with the same value.
- If it is a warranty matter Vonax will cover the shipping costs.
- A 10% processing fee will be applied for any order being cancelled.